Refund policy

Return & Replacement Policy

At DK Selects, we aim to ensure you receive quality products. Please read our return and replacement guidelines carefully before making a purchase. By placing an order on our store, you agree to the terms below.

1. Replacement Only Policy (No Cash Refunds)

  • No Cash Refunds: We do not offer cash or monetary refunds under any circumstances.

  • Replacements: If you receive a wrong, missing, or physically damaged item (excluding electronics), we will arrange a replacement.

2. Strict 48-Hour Claim Window & Requirements

To qualify for a replacement, you must notify us within 48 hours (2 days) of parcel delivery.

Mandatory Unboxing Video Requirement:

  • You must record a single, continuous, unedited unboxing video from start to finish.

  • The video must clearly show the parcel's shipping label, the opening of the package, and the exact defect or missing item without any cuts or retakes.

  • Requests without a valid uncut unboxing video or submitted after 48 hours will be automatically rejected.

3. Excluded Items & Conditions (What Is Not Covered)

  • Electronic Products: Electronic items and gadgets are non-replaceable once delivered.

  • Change of Mind: We do not accept returns, cancellations, or exchanges for simple change-of-mind or buyer’s remorse once dispatched.

  • Accidental Damage / Misuse: Items damaged due to misuse, normal wear and tear, or improper handling after delivery are not covered.

4. Replacement Return Process

  1. Contact us within 48 hours at dkselectsdk@gmail.com or via WhatsApp at +91 9048494576 with your Order ID and the unboxing video.

  2. Once verified, you may be instructed to ship the defective product back to our fulfillment center.

  3. After you share the return courier tracking slip, a replacement item will be dispatched to your original shipping address at no extra charge.

5. Contact Customer Support

  • Store Name: DK Selects

  • Email: dkselectsdk@gmail.com